At Haliko.xyz, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, our Return Policy ensures a smooth and hassle-free process for returning items. Please review the following terms and conditions carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- Timeframe: Items must be returned within 30 days from the date of purchase.
- Condition: Products must be unused, undamaged, and in their original packaging.
- Receipt: A valid proof of purchase, such as an order confirmation or receipt, is required.
- Non-Returnable Items: Certain items, such as perishable goods, personalized products, and sale items, are not eligible for returns. Specific exclusions will be noted on the product page.
2. Initiating a Return
To begin the return process:
- Contact Us: Send an email to returns@haliko.xyz with the following details:
- Your name and contact information.
- Order number and purchase date.
- Description of the product and reason for return.
- Approval: Once we review your request, we will notify you of its approval or rejection within 3 business days.
- Return Authorization: If approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
3. Packing and Shipping the Return
To ensure a smooth return process, follow these steps:
- Packaging: Repack the item securely to prevent damage during transit. Include all original accessories, manuals, and tags.
- Shipping Label: Use the return shipping label provided by us or arrange your own shipping. Ensure the RMA number is clearly visible.
- Shipping Costs: Unless the return is due to a defective or incorrect item, the customer is responsible for return shipping costs.
4. Refund Policy
We strive to process refunds promptly upon receiving the returned items. Here are the key details:
- Inspection: Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days.
- Partial Refunds: In cases where items are returned in a condition that is not original (e.g., missing accessories), a partial refund may be issued at our discretion.
- Non-Refundable Costs: Original shipping fees and taxes (if applicable) are non-refundable.
5. Exchange Policy
We allow exchanges under the following conditions:
- Eligible Items: Exchanges are only available for items of the same value or less.
- Process: Contact us at support@haliko.xyz to request an exchange and follow the return process outlined above.
- Availability: Exchanges are subject to stock availability.
6. Defective or Incorrect Items
If you receive a defective or incorrect item:
- Report the Issue: Contact us within 7 days of receiving the product at issues@haliko.xyz.
- Resolution Options: We will offer a replacement, exchange, or full refund, including shipping costs.
- Evidence: Provide photos of the defective or incorrect item to expedite the process.
7. Non-Returnable and Non-Refundable Items
The following items are non-returnable and non-refundable:
- Gift Cards
- Downloadable Software or Digital Products
- Perishable Goods (e.g., food, flowers)
- Custom or Personalized Items
- Items Marked as Final Sale
8. International Returns
For customers outside our primary shipping regions:
- Customs and Duties: Customers are responsible for any customs duties or fees incurred during the return process.
- Extended Timeframe: Returns must be initiated within 45 days for international orders.
9. Lost or Damaged Returns
We recommend using a trackable shipping service and purchasing insurance for your return shipment. Haliko.xyz is not responsible for lost or damaged returns caused by the carrier.
10. Changes to This Policy
Haliko.xyz reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective immediately upon posting to this page.
Contact Us
For any questions or concerns about our Return Policy, please contact us:
- Address: 221 N Rampart Blvd, Las Vegas, NV 89145, United States
Phone: +17025075900
Email: admin@haliko.xyz
We appreciate your understanding and cooperation. Thank you for shopping with Haliko.xyz!